BT Broadband Deals
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Why Choose BT Broadband
- Superior Connectivity: Enjoy a strong, reliable connection throughout your home, powered by the advanced BT Smart Hub router.
- Sports Access: Access to sports content, including every game of the UEFA Champions League and Premier League Football, with TNT Sports and Sky Sports.
- Nationwide Wi-Fi Hotspots: Free access to over five million UK Wi-Fi hotspots, ensuring you stay connected wherever you go.
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About BT Broadband
BT Broadband is a leading telecommunications services company in the United Kingdom, providing a wide range of broadband and telecommunication services to both residential and business customers. It is a part of BT Group, one of the world’s leading communications services companies, serving customers in 180 countries.
BT Broadband offers a variety of broadband packages, including standard broadband, fibre optic broadband, and Full Fibre broadband services. The standard broadband service is ideal for lighter internet use, while the fibre optic broadband services, including Superfast and Ultrafast options, offer higher speeds suitable for heavier internet use, such as streaming, gaming, and multiple users being online simultaneously.
In addition to broadband services, BT Broadband also provides TV and mobile services, offering customers the convenience of bundling their services in one package. Their TV services include a range of channels and on-demand content, while their mobile services offer extensive 4G and 5G coverage and access to BT Wi-Fi hotspots.
BT Broadband is committed to providing excellent customer service, with UK and Ireland based teams available to assist customers. They also offer a personal speed guarantee to ensure customers receive the broadband speeds they are promised.
BT Broadband Packages Available
BT Broadband offers a variety of packages to cater to different internet usage needs. Here’s a breakdown of each broadband package:
Fibre Essential
The Fibre Essential package is BT’s entry-level fibre broadband offering. It provides an average download speed of 36Mb, making it suitable for light internet usage such as browsing, emailing, and streaming on one device at a time.
Fibre 1
The Fibre 1 package offers faster speeds with an average download speed of 50Mb. This package is ideal for households with a few devices connected simultaneously, allowing for smooth streaming and browsing.
Fibre 2
The Fibre 2 package provides an average download speed of 67Mb. It’s designed for households with multiple devices, supporting seamless streaming, gaming, and downloading.
Full Fibre 100
The Full Fibre 100 package is a step up, offering ultrafast speeds with an average download speed of 150Mb. This package is perfect for heavy internet usage, supporting multiple devices streaming in HD or 4K, gaming, and large file downloads.
Full Fibre 500
The Full Fibre 500 package offers even faster speeds with an average download speed of 500Mb. It’s ideal for homes with heavy internet usage across multiple devices, supporting ultra-HD streaming, competitive gaming, and rapid large file downloads.
Full Fibre 900
The Full Fibre 900 package is BT’s fastest offering, providing an average download speed of 900Mb. This package is designed for homes with extremely heavy internet usage, supporting multiple devices streaming in ultra-HD, competitive gaming, and instant large file downloads.
BT Broadband and Landline Deals
BT Broadband offers a range of packages that combine both broadband and landline services. These packages are designed to provide customers with a comprehensive solution for their internet and home phone needs. Here’s an overview:
Broadband and Landline Packages
All BT Broadband packages come with a landline service included. This means that customers can enjoy the convenience of having both their internet and home phone services provided by the same company, simplifying billing and customer service.
Calling Plans
BT offers a variety of calling plans that can be added to your broadband and landline package. These include unlimited weekend and evening calls, unlimited anytime calls, and international call plans. This flexibility allows customers to choose a plan that best suits their calling habits.
Features and Benefits
In addition to the convenience of combined services, BT Broadband and landline packages come with several features and benefits. These include a BT Smart Hub, which provides strong and reliable Wi-Fi, a personal speed guarantee, and access to BT’s UK-based customer service. Customers also get a BT email address, BT Cloud storage, and BT’s free antivirus software.
Landline-Only Option
Pay As You Go: This plan allows customers to make calls to UK landlines and UK mobiles at the same cost, day or night. It includes BT Call Protect to divert nuisance calls and offers international add-ons for calling abroad at an extra cost. The monthly cost is £26.35, which includes line rental.
700 Minutes: This plan offers 700 minutes a month to make calls to any UK landline number or UK mobile, day or night. It also includes BT Call Protect and offers international add-ons for calling abroad at an extra cost. The monthly cost is £34.35, which includes line rental.
Unlimited Minutes: This plan allows customers to make unlimited calls to any UK landline number or UK mobile, day or night. It includes BT Call Protect and offers international add-ons for calling abroad at an extra cost. The monthly cost is £44.35, which includes line rental.
All these plans come with a 12-month contract and a connection fee may apply. BT Landline also offers additional features like Caller Display, Call Waiting, BT Answer 1571, and international call add-ons.
For customers who want more than just a home phone, BT offers the Premium Phone with 100% call blocking, mobile sync, and built-in answerphone. Visit BT Landline deals for more information.
Does BT offer a broadband only option?
Yes, BT does offer a broadband-only option for customers who do not require a landline or TV package. This is particularly beneficial for customers who primarily use mobile phones for calls or those who prefer streaming services for entertainment.
BT’s broadband-only packages still come with a variety of features and benefits, including access to BT Wi-Fi hotspots, BT Email, BT Cloud storage, and BT’s free antivirus software. Customers also receive a BT Smart Hub, which provides a powerful and reliable Wi-Fi connection.
However, it’s important to note that while a landline may not be required for making calls, a phone line is often still necessary for the delivery of BT’s broadband service. This is because BT’s broadband is delivered over the Openreach network, which uses the copper phone lines to deliver the internet to your home. The cost of line rental is typically included in the price of the broadband package.
BT Broadband Deals for New Customers
BT Broadband offers a variety of deals for new customers, providing excellent value and a range of services to meet different needs. Here are some of the deals currently available:
BT Broadband Unlimited Package: This package offers speeds averaging 10Mbps, unlimited downloads, and includes line rental. The cost starts from £27.99 a month, with upfront costs from £19.99. The contract duration is 24 months.
BT TV Entertainment Package: New customers can add a BT TV Entertainment package to their broadband and save. This package includes access to NOW Entertainment, which provides channels like Sky Atlantic and Sky Max, and much more. Also included is a Netflix and discovery+ Basic subscription at no extra cost.
Superfast BT Broadband and BT TV Entertainment: This deal offers Superfast BT broadband and BT TV Entertainment, providing access to channels like Sky Atlantic and Sky Max via NOW Entertainment. A Netflix and discovery+ Basic subscription is also included at no extra cost.
Exclusive Offers for BT Broadband Customers: Existing BT broadband customers can get exclusive offers, like 10% off certain EE pay monthly mobile plans. BT also includes Norton™ Security with every broadband package.
Please note that these deals are subject to change and availability may vary.
Benefits of Being a BT Broadband Customer
High-Speed Internet
BT Broadband offers a range of high-speed internet packages, including Superfast and Ultrafast fibre options.
This ensures a smooth, uninterrupted online experience, whether you're streaming, gaming, or simply browsing the web.
Comprehensive Packages
A variety of packages to suit different needs and budgets. From broadband-only packages to bundles that include TV and landline services, you can choose the package that best fits your requirements.
Reliable and Secure Connection
BT Broadband provides a reliable internet connection with a personal speed guarantee. They also include Norton™ Security with every broadband package, ensuring a secure online experience.
BT Smart Hub
All BT Broadband customers receive a BT Smart Hub, which offers powerful and reliable Wi-Fi. It's designed to provide a strong signal throughout your home, ensuring you can connect multiple devices without loss of speed or quality.
Access to BT Wi-Fi Hotspots
As a BT Broadband customer, you get access to five million BT Wi-Fi hotspots across the UK. This means you can stay connected when you're out and about, saving on mobile data usage.
BT Email, BT Cloud Storage, and BT Free Antivirus
BT Broadband customers also get a BT email address, BT Cloud storage, and BT's free antivirus software. These additional features provide added convenience and security.
Excellent Customer Service
BT prides itself on its excellent customer service. With UK and Ireland based teams, you can expect prompt and efficient service whenever you need assistance.
Rewards and Offers
BT Broadband often provides rewards and special offers for new customers, such as reward cards or discounts on other BT services. This can provide added value when you sign up.
BT Broadband Review - Pros and cons
Pros
- Variety of Packages: A wide range of packages to suit different needs and budgets, from standard broadband to Superfast and Ultrafast fibre options.
- Bundled Services: Convenience of bundled services, allowing customers to combine their broadband, TV, and landline services in one package.
- High-Speed Internet: Offers high-speed internet, ensuring a smooth online experience for streaming, gaming, and browsing.
- Reliable and Secure Connection: A reliable internet connection with a personal speed guarantee. They also include Norton™ Security with every broadband package for added online security.
- Added Features: BT Broadband customers get access to BT Wi-Fi hotspots, a BT email address, BT Cloud storage, and BT's free antivirus software.
Cons
- Availability of Services: Widely available across the UK, not all areas have access to their Superfast and Ultrafast fibre options.
- Contract Length: Contracts are typically 24 months long, which may not suit customers looking for a more flexible, short-term option.
- Price Increases: Prices can increase during the contract term, which can be a disadvantage for customers on a tight budget.
Remember, the best broadband provider for you will depend on your specific needs, budget, and the services available in your area. It’s always a good idea to compare different providers and packages before making a decision.
Mid Contract Price Rises
Mid-contract price rises are a common practice among many broadband providers, including BT Broadband. These increases typically occur once a year and are usually in line with the rate of inflation.
BT Broadband informs its customers about any price changes in advance. The notification includes details about the increase and when it will take effect.
What is Included with BT Internet Deals
BT Broadband plans come with a variety of features and services to provide a comprehensive internet solution for customers. Here’s what’s typically included in a BT Broadband plan:
BT Smart Hub and BT Smart Hub 2
BT Broadband customers receive either a BT Smart Hub or a BT Smart Hub 2. These advanced routers offer a strong and reliable Wi-Fi connection throughout your home. The BT Smart Hub 2, available with top-tier packages, can be paired with BT’s Complete Wi-Fi service for extended coverage.
BT Complete Wifi
BT Complete Wifi is a service that uses Wi-Fi discs to extend your Wi-Fi signal throughout your home, ensuring a strong and reliable connection even in hard-to-reach areas. This service is particularly beneficial for larger homes or properties with thick walls.
BT Free Antivirus
All BT Broadband plans come with BT’s free antivirus software. This provides robust protection against viruses, malware, and other online threats, ensuring a secure online experience.
BT Broadband Email
Customers get a BT email address with their broadband plan. This comes with robust security features and the ability to manage other email accounts from the same inbox.
BT Cloud Storage
BT Broadband plans include BT Cloud storage, allowing customers to store and back up their files securely online. The amount of storage provided depends on the broadband package chosen.
Vouchers and Rewards for New Customers
BT Broadband often offers extras and rewards for new customers, such as vouchers or discounts on other BT services. These incentives provide added value when you sign up.
BT Public WiFi
As a BT Broadband customer, you get access to BT Wi-Fi hotspots across the UK. This allows you to stay connected when you’re out and about, saving on mobile data usage.
BT Broadband Set Up
Setting up BT Broadband is designed to be a straightforward process. Here’s an overview:
When you sign up for a BT Broadband package, you’ll be given an activation date. This is the date your broadband service will be activated and ready to use. BT will send you a BT Smart Hub or BT Smart Hub 2 in the post, which you should receive before your activation date.
On the activation date, you can set up your BT Smart Hub following the instructions provided. This typically involves connecting the hub to your phone line and turning it on. The hub will then automatically connect to the internet.
Installation Fees
There may be an installation fee when you sign up for BT Broadband, particularly if you need a new phone line or if you choose a service that requires an engineer visit, such as Full Fibre broadband. The cost can vary depending on the work required. BT will inform you of any installation fees when you sign up.
Length of Time for Installation
The length of time for installation can vary. If you’re switching from another provider and already have a phone line, the switch to BT Broadband is usually seamless and can be completed within two weeks. If a new line needs to be installed, it can take longer, and BT will schedule an engineer visit. For Full Fibre broadband, an engineer will need to install a fibre optic cable to your home, and BT will arrange a suitable date and time with you.
Is BT Broadband Available in My Area?
BT Broadband is widely available across the UK, but the specific services and speeds you can get depend on your location. To check BT Broadband availability in your area, you can use the postcode lookup tool on Switchity, a trusted comparison site for broadband deals. Here’s how:
- Locate the postcode lookup tool found in our comparison section at the top of the page.
- Enter your postcode and address. This allows Switchity to check the BT Broadband services available in your specific area.
- Review the results. Switchity will provide information on the BT Broadband packages and speeds available at your address, along with any special deals or offers.
Switchity makes it easy to compare BT Broadband packages and find the best deal for your needs. Plus, by checking availability with Switchity, you can also compare BT Broadband with other providers in your area, ensuring you make an informed choice.
Please note that the availability of certain BT Broadband services, such as Superfast and Ultrafast fibre broadband, may be limited in some areas. If these services are not currently available at your address, Switchity can provide information of all services by comparing the whole market on our comparison page.
How Good is BT Customer Service?
Customer service is a crucial aspect of any broadband provider, and BT is no exception. The quality of BT’s customer service can vary, as evidenced by mixed reviews from customers.
Positive Feedback
Some customers have praised BT’s customer service, highlighting quick problem resolution and helpful support staff. For instance, one customer reported excellent service when their services were restricted due to personal circumstances. The BT customer service representative was able to resolve the issue within minutes, restoring their online access.
Negative Feedback
On the other hand, some customers have reported less satisfactory experiences. Complaints have included delays in service installation and difficulties in communication. For example, one customer reported a six-week delay in setting up their new account, during which they experienced several disruptions to their internet service.
BT’s Response to Feedback
BT appears to be responsive to customer feedback and complaints. They have customer service representatives available on various social media channels, including Twitter, Facebook, and LinkedIn. This suggests a commitment to resolving issues and improving the customer experience.
In summary, while BT’s customer service has received mixed reviews, they appear to be proactive in addressing customer complaints and issues. As with any service, individual experiences can vary, and it’s always a good idea to consider multiple reviews and sources when evaluating customer service.
How do I Contact BT Customer Support?
Contact by Phone
You can reach BT Customer Support by phone. The contact number can vary depending on the nature of your query. For general enquiries, you can call 150 from a BT landline or mobile, or 0800 800 150 from other phones.
These lines are typically open from 8 am to 9 pm on weekdays, 8 am to 8 pm on Saturdays, and 9 am to 6 pm on Sundays.
Online Support
You can visit the 'Help' section on the BT website, which provides answers to common questions and issues. If you need further assistance, you can use the live chat feature on the BT website to speak with a customer service representative.
Alternatively, you can get in touch with BT through their social media channels, including Twitter and Facebook.
BT Home Tech Experts
BT Home Tech Experts is a service where BT's technical experts can visit your home to help set up and fix your tech. This can include help with setting up your BT Broadband, troubleshooting connection issues, and more.
This is a chargeable service and you can book a visit by calling 0800 707 6310.
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BT Broadband Frequently Asked Questions
What types of broadband does BT offer?
BT offers a range of broadband services, including standard broadband (ADSL), Superfast fibre (Fibre 1 and Fibre 2), and Ultrafast fibre (Full Fibre 100, Full Fibre 500, and Full Fibre 900).
How can I check if BT Broadband is available in my area?
You can check BT Broadband availability in your area by using the postcode lookup tool on the BT website or on comparison sites like Switchity.
Does BT offer a broadband-only option?
Yes, BT does offer a broadband-only option for customers who do not require a landline or TV package. However, a phone line is often still necessary for the delivery of BT’s broadband service.
What is included in BT Broadband plans?
Plans come with a variety of features, including a BT Smart Hub, BT Email, BT Cloud storage, BT’s free antivirus software, and access to BT Wi-Fi hotspots. The specific features can vary depending on the plan chosen.
How can I contact BT Customer Support?
You can contact BT Customer Support by phone, through the live chat feature on the BT website, or via BT’s social media channels. BT also offers a Home Tech Experts service for in-home technical assistance.
Are there any installation fees for BT Broadband?
There may be an installation fee when you sign up for BT Broadband, particularly if you need a new phone line or if you choose a service that requires an engineer visit. The cost can vary depending on the work required.
How long does it take to install BT Broadband?
The length of time for installation can vary. If you’re switching from another provider and already have a phone line, the switch to BT Broadband is usually completed within two weeks. If a new line needs to be installed, it can take longer.
How good is BT's customer service?
BT’s customer service has received mixed reviews. Some customers praise the quick problem resolution and helpful support staff, while others report less satisfactory experiences. BT appears to be proactive in addressing customer complaints and issues.
Does BT Broadband offer any rewards or special offers for new customers?
Yes, BT often offers rewards and special offers for new customers, such as vouchers or discounts on other BT services. The specific offers can vary and are subject to change.
Can I expect any mid-contract price rises with BT Broadband?
Yes, mid-contract price rises are a common practice among many broadband providers, including BT. These increases typically occur once a year and are usually in line with the rate of inflation. BT informs its customers about any price changes in advance.