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Why Overpay? Save Up to £250 by Switching Broadband Provider. [1]

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Featured Broadband Deals

Three

6 Months Half Price

£11.00

Per Month

5G Broadband Hub

Download Speed 150 Mbps

Unlimited Downloads

24 Month Contract

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Vodafone

Super Price

£25.00

Per Month

Fibre 2

Download Speed 67 Mbps

Unlimited Downloads

24 Month Contract

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BT

£50 Reward Card

£29.99

Per Month

Full Fibre 100

Download Speed 150 Mbps

Unlimited Downloads

24 Month Contract

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Enter your postcode in our broadband availability checker. 

Choose the perfect broadband package for your household.

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14 Day Cooling Off Period

You get 14 days during the “cooling off” period if you change your mind, so you can cancel your broadband switch – Free of charge!

What happens when I switch broadband providers?

When you decide to switch broadband providers, you start by selecting a new deal that that both saves you money and fits the usage requirements of your household. If your unsure on your household needs, try using our broadband help me choose tool which helps determine the right broadband package for your household.

Most of the time, the new provider will manage the entire switching process for you, communicating with your old provider. You’ll also receive letters from both providers about the change in supply. This does depend on the network you are switching too which we break down in more detail below.  Something to also consider when switching broadband provider is that there might be a brief period without internet connection during the switch. 

Finally, if your current contract isn’t finished, you could face an early termination fee to switch early. Ensure to check with your existing supplier on the amount payable for this switch. You can try our early termination fee calculator that provides an estimation. 

Here’s a step-by-step breakdown when switching broadband providers:

Begin by selecting the broadband deal that best suits your needs from your desired new provider.

In most cases, your new provider will handle the switch, coordinating with your old provider to ensure a smooth transition. 

Both your old and new providers will send you letters confirming the switch details and any relevant information.

Be prepared for a short interruption in your internet service during the transition period.

If you’re still under contract with your current provider, review any potential fees for switching before your contract ends. Check out our early termination fee calculator to get an estimation on cost.

Before finalizing the switch, ensure the new provider’s service is available in your area.

Once the switch is completed, your new provider will notify you, confirming you’re now using their service.

Do I need to contact my provider to cancel my broadband?

When you decide to switch broadband, whether you need to contact your current provider depends on the type of broadband you’re moving to.

Here we breakdown the different scenarios on whether you should contact your existing provider when switching broadband:

Always check your contract terms; there could be fees if you switch before your contract ends. Plus, you have a 14-day cooling-off period during which you can change your mind about the switch without any charges.

Switching on the same network

If both your old and new providers use the same network, like the Openreach network, your new provider handles the switch for you, meaning you don't need to contact your existing provider.

Use the Ofcom service availability checker to see what network is operating at your property.

Switching to a different network

If you're swapping to another network such as Virgin Media or Hyperoptic, you need to reach out to your current provider to organise the cancellation.

One Touch Switching

One Touch Switching, introduced by Ofcom, was set to ease broadband switching by 2023, removing the need for customers to contact their current providers regardless of network.

However, with the deadline being missed, Ofcom has taken enforcement action against providers. When implemented, this system will ensure seamless switches with minimal consumer effort. [2]

If your unsure on your household needs, try using our broadband help me choose tool which helps determine the right broadband package for your household.

If your current contract isn’t finished, you could face an early termination fee to switch early. Ensure to check with your existing supplier on the amount payable for this switch. You can try our early termination fee calculator that provides an estimation. 

Here’s a step-by-step breakdown when switching broadband providers:

Finding the right broadband provider

With an abundance of broadband providers in the UK, you’re spoilt for choice when hunting for a new deal. At Switchity, we’re proud to host one of the largest panels, featuring 24 of the UK’s leading providers. We’re committed to connecting you with brands we trust to meet diverse needs.

To identify the ideal service for your home, explore and compare deals from the UK’s top broadband providers right here.

Who are the most popular internet providers in the UK?

  • BT 
  • Virgin Media
  • Sky Broadband
  • TalkTalk
  • EE
  • Plusnet
  • Vodafone Broadband
  • NOW Broadband
 

Popularity doesn’t always mean quality, so we would recommend researching customer experiences on Trustpilot reviews, before making a decision on your new broadband provider. 

What Internet Speed Do I need?

Broadband speed is a crucial factor determining how quickly you can access online content, from browsing websites to streaming videos. The speed you need largely depends on your online activities. For instance, if you’re an avid Netflix watcher, your broadband speed needs will vary based on the video quality you prefer.

For streaming in high definition (HD) at 720p resolution, a speed of 3 Mbps or higher is recommended. If you’re aiming for full high definition (FHD) at 1080p, you should have at least 5 Mbps. For the premium ultra high definition (UHD) experience in 4K resolution, a minimum of 15 Mbps is suggested.

Always consider your household’s overall internet usage when choosing a plan, especially if multiple devices are connected simultaneously.

Your broadband speed significantly influences how quickly you can download content, whether it’s movies from on-demand services, music tracks, or video games. Take a look at our interactive chart to understand download times based on different broadband speeds [3]. This will guide you in choosing the right plan for your requirements.

Broadband Speeds Graph

What Are The Different Types of Broadband

Understanding the type of broadband connection best suited for your needs can make all the difference in your online experience. Here are the primary types of broadband connections available:

ADSL

A basic broadband using traditional copper wires, typically providing speeds up to 10-11 Mbps. It's an affordable option that uses the same infrastructure as landline phones.

Fibre Optic (FTTC)

Uses fibre cables to the local telephone cabinet and then copper wires to homes. Offers superfast speeds between 30-70 Mbps and is available to about 97% of the UK. [4]

Fibre Optic (FTTP)

Also known as full-fibre broadband, this connects directly to homes via fibre cables. Delivers ultrafast speeds ranging from 100Mbps to over 1Gbps, but its availability is limited in comparison to FTTC.

Mobile Broadband

Offers internet connectivity via 3G, 4G, or 5G mobile networks. It's a flexible option, especially for areas without fibre infrastructure, and can be used on the move.

Satellite Broadband

Connects users via satellites, making it ideal for remote areas where traditional cabling isn't feasible. It tends to be more costly and might come with data restrictions.

Cable Broadband

Powered by Virgin Media’s independent coaxial cable network, it's available mainly in urban areas and offers speeds up to 1Gbps.

What to consider when comparing broadband deals?

When comparing broadband deals, it’s essential to take into account various factors to ensure you get a package that suits your needs and lifestyle. Here are some key considerations:

Are you out of contract?

Before exploring new deals, check if your current broadband contract has ended. Switching before your contract is up could lead to cancellation fees. If you’re out of contract, you often have more leverage for negotiating better deals or switching without penalties.

What’s your monthly budget?

Determine how much you’re willing to spend monthly on your broadband. While it might be tempting to go for the cheapest option, it’s crucial to ensure that the package you select offers good value for your money and meets your internet usage needs.

Do you want a faster broadband speed?

Speed is a primary factor for many when selecting broadband. Consider how you use the internet: for casual browsing, standard speeds might be sufficient. However, if you frequently stream HD or 4K content, play online games, or have multiple devices connected, it might be worth investing in a faster connection.

Do you watch premium TV channels?

Many broadband providers offer packages that include pay TV. If you’re an avid watcher of specific shows, sports, or movies that aren’t available on free channels, it might be worth considering a bundle deal that includes both broadband and TV.

How important is customer service?

While everyone values good customer service, for some, it’s a top priority. If you want the peace of mind that any issues will be swiftly addressed, look into providers known for their customer service reputation.

Are you moving home?

If you’re planning to move soon, you’ll need to consider the broadband options available at your new address. Some deals might be tied to specific locations, and breaking a contract due to a move can incur fees unless your provider also offers service at your new location.

Taking the time to evaluate these factors will ensure you make an informed decision and choose a broadband package that’s right for you.

Finding Your Perfect Broadband Package: Services and Choices Explained

When selecting the ideal broadband package, it’s essential to identify what you truly need. Different households and individuals have varying requirements, and understanding these can lead to better value and enhanced satisfaction. Here’s a breakdown of the types of packages available:

Broadband Only

  • Perfect for those who prefer a straightforward, hassle-free internet connection.
  • Ideal for individuals who don’t require a landline and primarily use streaming services like Netflix and Disney+.
  • Offers simplicity with the potential for ultrafast speeds.

Broadband with Home Phone

  • A practical choice for those who still utilize landlines for local or international calls.
  • Since many broadband connections, particularly ADSL and cable, rely on telephone lines, these packages frequently include ‘pay as you go’ call options.
  • Adds an extra communication point, especially useful in emergencies.

Broadband with TV

  • A must-have for entertainment enthusiasts who frequently watch premium or pay-TV channels like Sky Atlantic or BT Sport.
  • Combining both services can lead to cost savings, especially if you’re already a customer with major providers such as Sky, Virgin Media, or BT.
  • Remember, these bundles provide the best value only if you actively use the TV services included.

Broadband, Phone, TV and Mobile

  • These all-inclusive bundles cater to those desiring top-tier services across all categories.
  • Ideal for individuals with a flexible budget and loyalty to a specific provider.
  • Provides a one-stop solution, often at a competitive price when compared to individual service costs.

Eligibility for Broadband Social Tariffs

Broadband social tariffs offer a significant opportunity for households to reduce their broadband expenses. Here’s a snapshot of who’s eligible and the benefits of these tariffs:

Who’s Eligible?

  • Estimated 4.3 million households receiving one of a range of government benefits, such as Universal Credit,  Employment Support Allowance, Jobseeker’s Allowance, Pension Credit or Income Support
 

Key Benefits:

  • Savings of around £200 a year compared to standard broadband packages.
    Offers superfast speeds.
  • Price remains consistent throughout the contract term.
  • Packages can be as affordable as £12 per month.
 

Current Uptake:
Despite the increase in awareness since January 2022, only 5.1% (around 220,000) of eligible households are currently utilizing these tariffs.
More than half (53%) of eligible households are still unaware of these discounted offers.

How to move onto a social tariff:
A large portion (85%) of broadband customers can switch to a social tariff with their current provider without incurring any fees.
Customers are encouraged to contact their provider to inquire about these special rates.

If you’re receiving government benefits or believe you might be eligible, it’s recommended to contact your broadband provider to explore these cost-saving options. You can also view our Social Tariff comparison and see what offers are available to you.

For more information on Social tariffs visit Ofcom here. 

Choosing The Right Broadband Contract Length

When selecting a broadband plan, it’s wise to consider the contract length that best suits your needs. Broadband contracts are typically available in durations of 1, 12, 18, and 24 months. Each length offers its own set of advantages, from short-term flexibility to long-term stability.

Our comparison table lays out all these options, making it easier for you to weight the benefits and commitments of each term. By reviewing the broadband packages in our comparison table, you can effortlessly identify the ideal option for your needs. Typically, 1-month contracts might be pricier than longer-term agreements. Dive into our table to discover the most suitable choice for you.

Additional Resources

Navigating the world of broadband can be complex, but we’re here to help. Below are some valuable resources to assist you in making informed decisions:

Speed Test

Broadband Speed Test

Unsure about your current broadband speed? Use our Broadband Speed Test to get an accurate measurement of your connection's performance.

Help Me Choose 1

Help Me Choose

If you're uncertain about which broadband package suits your household's needs, our Help Me Choose tool will ask you a few questions about your usage and provide tailored package suggestions.

Switch And Save

Switch & Save

Broadband bills can add up, but there are ways to save. Read our advice article on how to save money by switching your broadband provider for tips and insights on getting the best deal.

Frequently asked questions

Yes, broadband prices can rise annually due to mid-contract price rises. These adjustments typically occur once a year and are often based on the Consumer Price Index (CPI) or the Retail Price of Inflation (RPI) released in January.

On average, customers might see an annual increase of around 4-5%. However, because of a particularly high CPI rate in January, the 2023 increase was exceptional, with some providers raising prices by up to 14.4% in April. 

Look out for providers such as Zen who offer no mid-contract price rises. 

Budget: Before diving into the available options, determine how much you’re willing to spend monthly. This will help narrow down the choices and ensure you don’t overspend.

Speed: Depending on your online activities, you may need varying speeds:

Basic Browsing and Email: 10-25 Mbps
Streaming HD & 4K Video: 25-50 Mbps
Online Gaming and Streaming in 4K: 50-100 Mbps or higher
Multiple Users/Devices: Consider higher speeds, 100+ Mbps


Rewards and Gifts: Some providers offer promotional deals that include rewards, cashback, or gifts when you sign up. While these can be enticing, ensure the contract’s overall terms, such as price and duration, align with your needs.

Additional Costs: Be aware of any hidden fees, installation costs, equipment rentals, or potential price increases after promotional periods.

Absolutely! As of February 2020, new regulations from Ofcom mandate providers to notify customers as their contract term nears its end. Here are a few steps to take to double check your contractual term.

Check Your Paperwork: Your original contract or welcome email from your provider should detail the start date and length of your contract. By calculating from the start date, you can determine the end date.

Online Account: Most broadband providers offer online account management. By logging in, you can often find contract details, including start and end dates.

Monthly Bill: Some providers mention the contract end date or notify you when you’re nearing the end of your contract on your monthly bill.

Contact Your Provider: The most direct way is to call or email your broadband provider’s customer service. They can inform you of your contract status and any penalties for early termination if you’re considering switching.

Upon the completion of your broadband contract, your existing provider sends you a notification.

This communication should encompass the following key details:

Contract End Date: The exact date when your ongoing contract is set to conclude.


Current Monthly Payments: A clear statement indicating the amount you’re paying each month.


List of Services: A comprehensive breakdown of the services you’re currently subscribed to and paying for.


Post-contract Charges: Information about the rate you will be charged if you opt to continue the service post-contract without making any changes or renewing.


It’s advisable to closely review this information and consider your options, such as renegotiating, switching providers, or transitioning to a different plan, to ensure you get the best value and services tailored to your needs.

Price is undoubtedly a significant factor when picking a broadband package, but it shouldn’t be the only consideration:

Speed and Reliability: Cheaper packages might offer slower speeds or not be as dependable, which will be inadequate for households with high usage needs.

Service Quality: The quality of customer service and technical support can vary. Sometimes, investing a bit more ensures better service.

Bundled Services: Some offers include bundled services like TV or phone. These might present better overall value if you use the included services.

Contract Terms: Low-priced deals might have longer contract durations or hefty early termination fees.

Additional Costs: The advertised monthly rate might exclude costs such as equipment rentals or installation fees.

Promotional Rates: Be cautious of promotional rates that may increase after an initial period.

While price is important, evaluating your specific needs and understanding the complete offer will help you select the most suitable broadband package.

A social tariff broadband is a special, discounted broadband plan designed to assist individuals and families on low incomes. Its primary purpose is to ensure that everyone, regardless of their financial situation, can access reliable internet services. These tariffs are often offered by broadband providers in partnership with government initiatives or as part of their commitment to social responsibility.

To qualify for a social tariff, individuals typically need to be recipients of certain government benefits or meet specific low-income criteria such as Universal Credit or Job Seekers Allowance.

The goal is to prevent digital exclusion and help people stay connected, especially in an increasingly digital world.

[1] Which? analysis on how much money consumer can save by switching Broadband, Broadband and TV, and mobile. link. 

[2] Ofcom opened industry wide enforcement program for one touch switching. Details found here

[3] Which? Article and Uswitch Video Game Broadband Speed Calculator. 

[4] Ofcom’s Nations update: Spring 2023

Meet the author:

Claudia Constantin 

Claudia has been a key player at Switchity since September 2022, bringing her passion for telecommunications to the forefront. As a Marketing Communications Specialist & Content Strategist, she crafts content that demystifies the complex world of telco for readers.

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