Switchity
Edition 1, November 2026Figures to 31 October 2026Next edition December 2026Corrections: 0
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Switchity Data Lab · Edition 1, November 2026

UK broadband statistics

The UK's broadband numbers in one place: coverage, prices, price rises, real speeds and complaints. Sourced, dated and updated every month. Free to use and cite.

Figures checked to 31 October 202649 figures, every one sourced and dated

Headline figures

Every card names its publisher and period; the full source list is at the end of the page.

Coverage
82%

Homes that can order full fibre

% of UK premises

Ofcom rounds this to 82% (24.9 million of 30.5 million homes).

Ofcom · January 2026 data · published 13 May 2026 · next 10 December 2026

Coverage
89%

Homes with a gigabit-capable connection available

% of UK premises

Ofcom rounds this to 89% (27.1 million homes).

Ofcom · January 2026 data · published 13 May 2026 · next 10 December 2026

Prices
£31.33 a month

Median effective monthly cost, broadband only

Switchity · Snapshot 1 November 2026 · published November 2026 · next December 2026

Price rises
63%

Deals with a stated mid-contract price rise

% of deals

19.2% may rise with no amount stated; 16.7% are fixed-price. Typical stated rise £4 a month.

Switchity · Snapshot 1 November 2026 · published November 2026 · next December 2026

Service
6 per 100,000

Complaints to Ofcom per 100,000 fixed broadband customers

Ofcom treats providers within one complaint of each other as comparable; its grouping is shown with the table.

Ofcom · April to June 2026 · published 26 October 2026 · next late January 2027

Switching
£279

Typical early exit fee

43.7% of fees are £300 or more, across 2,472 households.

Switchity · Calculator use 16 May to 31 August 2026 · published September 2026 · updated quarterly

Full fibre and gigabit coverage

How many homes can get full fibre and gigabit broadband, who is building it, where it is heading and where the gaps are. Ofcom Connected Nations, with BDUK, ThinkBroadband and the networks' own figures. Gigabit runs ahead of full fibre because Virgin Media's cable network delivers gigabit speeds without it.

82%

Homes that can order full fibre

% of UK premises

Ofcom rounds this to 82% (24.9 million of 30.5 million homes).

  • UK81.8%
  • England82%
  • Scotland74.9%
  • Wales82.5%
  • Northern Ireland95.5%

Urban 84.4%, rural 65.6%. By council and constituency on the UK Full Fibre Divide.

Ofcom · January 2026 data · published 13 May 2026 · next 10 December 2026

89%

Homes with a gigabit-capable connection available

% of UK premises

Ofcom rounds this to 89% (27.1 million homes).

Ofcom · January 2026 data · published 13 May 2026 · next 10 December 2026

57.2%

Premises passed by Virgin Media's cable network

% of UK premises

Virgin Media's cable network delivers gigabit speeds over DOCSIS 3.1 without full fibre, which is why gigabit availability runs ahead of full fibre.

  • Gigabit (cable or full fibre)91.58%
  • Full fibre, any network86.27%
  • Openreach and KCOM full fibre71.82%
  • Virgin Media cable57.17%
  • Altnet full fibre47.2%

ThinkBroadband’s running model, which moves ahead of Ofcom’s twice-yearly releases: Ofcom's January 2026 figures are 82% full fibre and 89% gigabit. Networks overlap, so the rows do not add up.

ThinkBroadband · ThinkBroadband model generated 30 October 2026 · published 30 October 2026 · next updated continuously, read monthly

39,072

Premises unable to get decent broadband from a fixed or wireless network

premises

Ofcom reports 39,000 from fixed or fixed wireless networks and 4,000 once satellite and the broadband USO are counted.

Ofcom · January 2026 data · published 13 May 2026 · next 10 December 2026

1.9%

Homes unable to get superfast broadband

% of UK premises

Ofcom · January 2026 data · published 13 May 2026 · next 10 December 2026

89%

Homes able to get 300 Mbps or more

% of UK premises

  • 30 Mbps or more98.1%
  • 300 Mbps or more89.2%
  • Gigabit-capable88.9%
  • Full fibre81.8%

Ofcom · January 2026 data · published 13 May 2026 · next 10 December 2026

23.4m premises

Premises passed by Openreach full fibre

million premises

BT Group’s Q2 FY27 results are due on 5 November 2026.

BT Group · 30 June 2026 · published July 2026 · next 5 November 2026

19.7m premises

Premises passed by alternative full fibre networks

million premises

Independent networks had over 3.5 million live connections at the end of 2025.

INCA and Point Topic · end of 2025 · published 11 March 2026 · next March 2027

340,880

Premises connected under Project Gigabit contracts

premises

861,890 premises contracted across 38 contracts; 39.6% built so far.

Building Digital UK (BDUK) · Data held by BDUK on 17 October · published 23 October 2026 · updated monthly

1.46m premises

Gigabit-capable premises passed through BDUK programmes

million premises

1,074,890 of these were passed before April 2024; 46,300 in April to June 2026.

  • Q1 2024/2529,310
  • Q2 2024/2539,850
  • Q3 2024/2546,580
  • Q4 2024/2535,130
  • Q1 2025/2644,880
  • Q2 2025/2645,920
  • Q3 2025/2656,070
  • Q4 2025/2643,990
  • Q1 2026/2746,300

Building Digital UK (BDUK) · To 30 June 2026 · published 17 September 2026 · next 17 December 2026

Best Kingston upon Hull, City of (99.6%), worst Na h-Eileanan Siar (12%)

Full fibre availability, best and worst councils

Highest
CouncilNationFull fibreChange since July 2025
City of Kingston upon HullEngland99.6%0 pp
Southend-on-SeaEngland97.6%0 pp
Antrim and NewtownabbeyNorthern Ireland96.7%+0.4 pp
Bracknell ForestEngland96.7%+0.1 pp
CoventryEngland96.7%+0.4 pp
Lowest
CouncilNationFull fibreChange since July 2025
Na h-Eileanan SiarScotland12%+1.7 pp
Shetland IslandsScotland20%+2.8 pp
Argyll and ButeScotland23.9%+2.8 pp
Orkney IslandsScotland30%+5.1 pp
Perth and KinrossScotland36.6%+3.8 pp
Biggest movers
CouncilNationFull fibreChange since July 2025
South TynesideEngland66.4%+34 pp
HarlowEngland41.9%+25.5 pp
TamworthEngland88.5%+22 pp
GloucesterEngland77.7%+21.5 pp
BlackpoolEngland83.9%+20.6 pp

361 councils ranked. Every council and constituency is on the UK Full Fibre Divide.

Ofcom · January 2026 data · published 13 May 2026 · next 10 December 2026

90%

Full fibre availability forecast for 2028

% of UK premises

Ofcom's projection from operators' build plans
Jan 2026Jan 2027Jan 2028Jan 2029
Full fibre, all plans82%86%90%92%
Full fibre, high-confidence plans82%85%87%88%
Gigabit-capable, all plans89%91%94%95%

Ofcom · Ofcom PND2026 — projections to January 2029 · published 1 January 2026 · next 2027

10% in September 2019 to 82% in January 2026; 92% by January 2029 on all operators' plans (88% on high-confidence plans)

Full fibre since 2019 and Ofcom's projection to 2029

0%25%50%75%100%2019202020212022202320242025202620272028202910%82%92% all plans88% high-confidenceToday
Ofcom, actualOfcom projection, all operators’ plansHigh-confidence plansToday: 1 November 2026September 2019 10% · September 2020 18% · September 2021 28% · September 2022 42% · September 2023 57% · January 2024 62% · July 2024 69% · January 2025 74% · July 2025 78% · January 2026 82% · January 2027 86% projected · January 2028 90% projected · January 2029 92% projected

Ofcom · September 2019 to January 2026 actual; Ofcom projection to January 2029 · published 13 May 2026 · next 10 December 2026

Every council and constituency

Full fibre and gigabit availability for 361 councils, 650 Westminster constituencies and the devolved seats, on real boundaries, with a CSV for each cut, on the UK Full Fibre Divide.

Take-up and the market

How many homes have a broadband line, how many have moved to full fibre where they can, and who they buy from.

29.5m

UK fixed broadband lines

million lines

2007 Q1: 14.0mLowest 14.0m · highest 29.5m2026 Q2: 29.5m

Ofcom · 2026 Q2, quarter end · published 31 October 2026 · updated quarterly

47%

Full fibre take-up where it is available

% of premises passed

12.4 million premises take full fibre, 47% of those able to.

Ofcom · January 2026 data · published 13 May 2026 · next 10 December 2026

38%

Homes on a full fibre connection

% of all UK premises

Ofcom · January 2026 data · published 13 May 2026 · next 10 December 2026

13.2m

Premises that can get full fibre but have not taken it

million premises

24.9 million premises passed, 47% taking it, so 13.2 million have not.

Ofcom · January 2026 data · published 13 May 2026 · next 10 December 2026

6%

Adults with no internet at home

% of UK adults

Two-thirds of adults without home internet are aged 75 or over.

Ofcom · 2026 report (Adults' Media Literacy Tracker) · published April 2026 · next April 2027

Average broadband cost: prices on the Switchity panel

A snapshot of every residential deal on our comparison panel on the snapshot date. The headline figures are broadband-only deals, so a TV or phone bundle cannot inflate them; the package-type table shows all three side by side. Advertised prices and the effective monthly cost over the contract, which is the figure our comparison ranks on. Our own figures, CC BY 4.0.

480

Deals on the Switchity panel

deals

32 providers: 361 broadband only, 14 with a phone line, 105 with TV.

Switchity · Snapshot 1 November 2026 · published November 2026 · next December 2026

£14 a month

Cheapest broadband-only deal

Three 5G Hub (24m), 150 Mbps, effective monthly cost £17.79.

Switchity · Snapshot 1 November 2026 · published November 2026 · next December 2026

£29.99 a month

Median advertised price, broadband only

Switchity · Snapshot 1 November 2026 · published November 2026 · next December 2026

£31.33 a month

Median effective monthly cost, broadband only

Switchity · Snapshot 1 November 2026 · published November 2026 · next December 2026

Broadband only £29.99, Broadband and phone £32.49, Broadband and TV £46.99

Median price by package type

Price by package type
PackageDealsCheapestMedian advertisedMedian effective monthly costMedian advertised speed
Broadband only361£14£29.99£31.33500 Mbps
Broadband and phone14£26.99£32.49£33.53282 Mbps
Broadband and TV105£28.99£46.99£50.42300 Mbps

The feed's package type, with TV and phone bundles counted as TV. The headline price figures in this section are the broadband-only row.

Switchity · Snapshot 1 November 2026 · published November 2026 · next December 2026

£19 a month

Cheapest gigabit deal

toob Home 900; 113 broadband-only deals of 900 Mbps or more on the panel.

Switchity · Snapshot 1 November 2026 · published November 2026 · next December 2026

Six bands, £25 to £36 median

Median price by speed band, broadband only

Median prices by speed band
Speed bandDealsCheapest advertisedMedian advertisedMedian effective monthly cost
Up to 30 Mbps3£14£29.99£37.41
30 to 60 Mbps16£18.50£26.49£30.21
60 to 100 Mbps33£20£25£28.24
100 to 300 Mbps96£14£25.99£26.97
300 to 900 Mbps100£16£30£30.79
900 Mbps and over113£19£36£35.96

Effective monthly cost spreads the set-up fee, any reward, introductory pricing and every stated rise across the contract.

Switchity · Snapshot 1 November 2026 · published November 2026 · next December 2026

500 Mbps

Median advertised download speed, broadband only

Mbps

Switchity · Snapshot 1 November 2026 · published November 2026 · next December 2026

17.9% intro pricing, 20.4% with a reward, 22.9% with a set-up fee

Deals with introductory pricing, a reward or a set-up fee

  • Introductory price17.9% (86)
  • Reward (largest £180)20.4% (98)
  • Set-up fee (median £5)22.9% (110)

Switchity · Snapshot 1 November 2026 · published November 2026 · next December 2026

403 full fibre of 480 deals

Deals by connection type

  • Full Fibre403
  • Fibre41
  • Cable22
  • 5G6
  • Satellite5
  • ADSL2
  • 4G1

Switchity · Snapshot 1 November 2026 · published November 2026 · next December 2026

Mid-contract price rises

What each provider's terms say will happen to the price during the contract, and how much of the panel that covers. Where a provider says prices may rise but states no amount, we say so; we never estimate.

63%

Deals with a stated mid-contract price rise

% of deals

19.2% may rise with no amount stated; 16.7% are fixed-price. Typical stated rise £4 a month.

  • Stated in the terms62.7% (301)
  • May rise, no amount stated19.2% (92)
  • Fixed price16.7% (80)

Switchity · Snapshot 1 November 2026 · published November 2026 · next December 2026

17 of 32 providers state a rise

Stated rise by provider

Stated rise by provider
ProviderDealsStated riseTypical first stepMonthNo amount statedFixed price
Sky570n/an/a570
BT4040£6 a monthMarch00
Vodafone3939£3.50 a monthApril00
Rise Fibre3434£4 a monthMarch00
4th Utility3231£4 a monthMarch01
Virgin Media2222£4 a monthApril00
Zen220n/an/a022
EE2020£6 a monthMarch00
Community Fibre1818£3 a monthApril00
Rebel180n/an/a018
POP Telecom1717£3 a monthApril00
Truespeed160n/an/a014
V4 Consumer1616£2.95 a monthApril00
Onestream1515£2.75 a monthApril00
Zzoomm150n/an/a150
TalkTalk1414£4 a monthApril00
toob1212£2 a monthApril00
Connect Fibre100n/an/a010
NOW Broadband70n/an/a70
Hey Broadband66£2 a monthApril00
Hyperoptic66£4 a monthJune00
Plusnet55£4 a monthMarch00
Starlink50n/an/a50
Voneus50n/an/a00
wightfibre50n/an/a50
Quickline40n/an/a04
Trooli Broadband40n/an/a04
YouFibre40n/an/a04
Fibrus30n/an/a03
Gigaclear30n/an/a30
Ogi33£3 a monthApril00
Three33£3.50 a monthApril00

One row per provider on the panel. A stated rise is a dated step above the headline price in the provider's own terms, including the provider's stated rise filled in from its other listings. Where a provider says prices may rise but states no amount, the deal is counted under no amount stated and never estimated.

Switchity · Snapshot 1 November 2026 · published November 2026 · next December 2026

Average broadband bill, inflation and affordability

What people actually pay, in and out of contract, how fast internet prices are rising, and who finds the bill hard. Ofcom and ONS.

£7.20 a month more

Loyalty penalty: how much more out-of-contract broadband customers pay

Standalone broadband: £28.66 a month in contract against £35.86 out of contract. Bundles range from £-16.24 to £29.65.

Average monthly spend, in and out of contract, by bundle
BundleIn contractOut of contractDifference
Standalone fixed broadband£28.66£35.86£7.20
Fixed broadband & fixed voice£35.06£42.90£7.84
Fixed broadband & mobile phone£60.51£44.27£-16.24
Fixed broadband & pay TV£52.96£60.18£7.22
Fixed broadband, fixed voice & pay TV£68.58£77.86£9.28
Fixed broadband, fixed voice & mobile phone£53.73£83.38£29.65
Fixed broadband, fixed voice, pay TV & mobile phone£80.65£89.91£9.26

Ofcom's Figure 29, nominal prices, Q2 2025 data (report published February 2026).

Ofcom · Q2 2025 · published 26 February 2026 · next early 2027

28%

Broadband customers out of contract

% of customers

6,350k of 23,000k fixed broadband customers, summed across Ofcom's bundle types.

  • Standalone fixed broadband20%
  • Fixed broadband & fixed voice39%
  • Fixed broadband & mobile phone12%
  • Fixed broadband & pay TV18%
  • Fixed broadband, fixed voice & pay TV33%
  • Fixed broadband, fixed voice & mobile phone16%
  • Fixed broadband, fixed voice, pay TV & mobile phone21%

Ofcom · Q2 2025 · published 26 February 2026 · next early 2027

7%

Fixed broadband customers with an affordability issue in the last month

% of fixed broadband decision-makers

24% had an affordability issue with at least one communications service in the month. For broadband, 6% changed how they pay or their tariff and 1% missed a payment or cancelled.

  • Any issue with fixed broadband7%
  • Changed how they pay, or tariff6%
  • Missed a payment or cancelled1%
  • More than one issue1%
  • Any issue, any communications service24%

Ofcom · Q3 2025 wave, fieldwork 8 to 14 October 2025 · published 14 May 2026 · next 13 November 2026

12.1%

Internet access price inflation

% change over 12 months

CPI ANNUAL RATE 08.3.0.3 Internet access provision services 2015=100

2021 OCT: 1.5%Lowest 1.5% · highest 13.7%2026 SEP: 12.1%

Office for National Statistics · 2026 SEP · published 20 October 2026 · next 18 November 2026

34 broadband social tariffs

Broadband social tariffs on Ofcom's list

tariffs

Ofcom's table lists 37 tariffs in all: 34 broadband tariffs from 26 providers and 3 mobile-only tariffs. Cheapest broadband: EE Basics and Hyperoptic Fair Fibre Fast at £12 a month, Community Fibre Essential and Virgin Media Essential Broadband at £12.50.

Ofcom · Ofcom's list as updated 2 October 2026 · published 2 October 2026 · next updated as tariffs change

Average broadband speed in the UK

Advertised against measured. Ofcom stopped its home broadband performance report after March 2023, so the measured figures here are ThinkBroadband's speed tests, UK-wide and town by town. ThinkBroadband publishes one month at a time; the year-to-date average builds from our monthly editions.

200 Mbps

Average measured download speed, UK, latest month

Mbps

The mean of the public tests on ThinkBroadband's UK speed test for the latest month, every connection type together.

ThinkBroadband · ThinkBroadband UK speed tests, latest month, read 1 November 2026 · published 1 November 2026 · updated monthly

213 Mbps

Median measured download speed across UK towns, latest month

Mbps

187 towns. Fastest Northampton (414 Mbps), slowest Perth (104 Mbps).

Fastest towns
TownAverage download
Northampton414 Mbps
Stevenage359 Mbps
Coventry333 Mbps
Livingston313 Mbps
Watford310 Mbps
Slowest towns
TownAverage download
Perth104 Mbps
Ballymena110 Mbps
Cornwall117 Mbps
Chichester129 Mbps
Mendip139 Mbps

187 towns on Switchity's area pages. ThinkBroadband data.

ThinkBroadband · ThinkBroadband data, September 2026 · published 1 November 2026 · updated monthly

285 Mbps

Average maximum download speed

Mbps

Up from 223 Mbit/s in 2024 and 170 in 2023. Northern Ireland is highest at 325.

  • UK, 2023170 Mbps
  • UK, 2024223 Mbps
  • UK, 2025285 Mbps
  • England, 2025288 Mbps
  • Northern Ireland, 2025325 Mbps
  • Scotland, 2025273 Mbps
  • Wales, 2025243 Mbps

Ofcom · July 2025 data · published 19 November 2025 · next 10 December 2026

576 GB

Data used per fixed connection each month

GB

Ofcom · July 2025 data · published 19 November 2025 · next 10 December 2026

Broadband complaints by provider

Ofcom's quarterly complaints figures per 100,000 customers, with Ofcom's own note on which providers are statistically comparable, plus customer-review scores read on the date shown.

6 per 100,000

Complaints to Ofcom per 100,000 fixed broadband customers

Ofcom treats providers within one complaint of each other as comparable; its grouping is shown with the table.

  • Virgin Media4
  • Plusnet5
  • Sky5
  • Industry average6
  • BT7
  • EE7
  • TalkTalk Group7
  • Vodafone7

For Q2 2026, the actual measurable difference between the following fixed broadband providers' number of complaints per 100,000 customers was less than one and so their figures should be considered comparable: 1. Virgin Media, Sky and Plusnet; 2. Plusnet and Industry Average; 3. EE, Vodafone, TalkTalk and BT.

2010 Q4: 35Lowest 6 · highest 402026 Q2: 6

Ofcom · April to June 2026 · published 26 October 2026 · next late January 2027

84% satisfied overall; Plusnet 91% to TalkTalk 77%

Customer satisfaction with broadband provider

Only Plusnet (above) and TalkTalk (below) differ from the average by a margin Ofcom calls significant. 7% were dissatisfied.

  • Plusnet91% above average
  • EE87%
  • Vodafone86%
  • BT85%
  • Sky84%
  • Virgin Media83%
  • TalkTalk77% below average
  • All broadband customers84%

Ofcom’s Customer Satisfaction Tracker, 2024. Above or below average only where Ofcom marks the difference as statistically significant. Not reported for NOW (sample too small).

Ofcom · 2024 (Customer Satisfaction Tracker) · published 22 May 2025 · next 2027

Vodafone 4.7 to NOW Broadband 1.1, read 11 September 2026

Trustpilot scores of the largest broadband providers

A customer-review score read from each profile on the date shown, not a regulator's measure.

TrustScores read 11 September 2026
ProviderTrustScoreReviews
Vodafone4.7142,030
EE4.3118,052
BT4.142,580
Sky2.730,333
TalkTalk2.189,724
Plusnet1.712,580
Virgin Media1.7106,620
NOW Broadband1.115,043

A customer-review score read from each provider's UK Trustpilot profile on the date shown, not a regulator's measure. Ofcom's complaints figures above are the yardstick.

Trustpilot · Read 11 September 2026 · published 11 September 2026 · next edition

Communications Ombudsman: BT, EE, giffgaff, iD Mobile, Lebara, Lyca Mobile, Plusnet, Tesco Mobile, Utility Warehouse. CISAS: NOW, O2, Sky, SMARTY, TalkTalk, Three, Virgin Media, Vodafone, VOXI.

Which ADR scheme each provider belongs to

Ofcom · Ofcom's list as updated 6 August 2026 · published 6 August 2026 · next updated as membership changes

Switching and exit fees

How many people switch, what leaving a contract early costs, and the dates that force a change.

Over 3 million

Switches completed through One Touch Switch

million switches

184,881 switches completed in September 2026, and about 5,700 a day in late October, from TOTSCo's residential switching insights.

TOTSCo · Milestone announced June 2026; monthly figures to September 2026 · published June 2026 · next monthly insights

192,000 fewer lines

Openreach net broadband line change in the quarter

thousand lines

BT expects losses of about 800,000 lines over the financial year, while Openreach added a record 574,000 full fibre connections in the quarter.

BT Group · April to June 2026 (Q1 FY27) · published July 2026 · next 5 November 2026

over £3bn

New funding raised by alternative networks

£ billion

INCA and Point Topic · 2025 · published 11 March 2026 · next March 2027

91

Days until the landline switch-off

days

Openreach switches off the analogue phone network on 31 January 2027. Broadband is unaffected; landlines move to digital voice.

Openreach · Counted today · published 1 November 2026 · updated live

£279

Typical early exit fee

43.7% of fees are £300 or more, across 2,472 households.

13.2% are £500 or more. Full breakdown by provider and city in the Exit Fees Report.

Switchity · Calculator use 16 May to 31 August 2026 · published September 2026 · updated quarterly

£180

Largest switching credit on the panel

Switchity · Snapshot 1 November 2026 · published November 2026 · next December 2026

Downloads and API

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No sign-up, no rate limit for people. Each figure on this page also has a permalink. Attribution for our own figures: “Switchity Data Lab, UK broadband statistics, Edition 1, November 2026”. Ofcom, ONS and gov.uk figures contain public sector information licensed under the Open Government Licence v3.0.

Methodology

Official figures

Taken as published. We name the release, the period it covers and when the next one is due. We never re-estimate a regulator’s number. Where we compute from a publisher’s table, the method says so.

Panel figures

A snapshot of our live comparison feed on the snapshot date, with the same filters, exclusions and effective-cost formula as the comparison itself. See how we compare.

Comparability

Ofcom’s comparability groups apply to Ofcom’s data. We name a single best or worst only where the gap is one Ofcom calls meaningful. Nothing on this page depends on what a provider pays us.

Registered but not yet shown: Connections by technology; Market share of the largest providers; Average measured download speed, UK, year to date. Each has a source in the registry and appears once its figure has been read and checked, or, for the year-to-date average, once a second monthly edition is in.

Sources used

Cite this edition

Switchity Data Lab (2026). UK broadband statistics, Edition 1, November 2026. https://switchity.co.uk/data/uk-broadband-statistics/

UK broadband statistics: your questions

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Every deal available to you, ranked by effective monthly cost, with price rises shown up front.

Claudia Constantin
Written by Claudia Constantin, Co-Founder & Managing EditorPublished